Terms & Conditions

These General Conditions are intended to regulate the terms and conditions under which the Filipa Viana. Legal person with NIF/NIPC PT200222007 , headquartered at Rua Anselmo Braancamp, 455.
The service Filipa Viana consists of the provision and delivery of a set of products and / or services in order to allow the user to which is assigned the status of client, order and purchase online the products presented in it.
By using Filipa Viana you imply the acceptance and full agreement of all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access Filipa Viana.
If you do not accept, partially or fully, any of the stipulated conditions, you should not make purchases at Filipa Viana. If you access Filipa Viana, you will be committing yourself and taking responsibility to respect the conditions set out on this page and in the Privacy Policy.
The Filipa Viana reserves the right to update and change the Terms and Conditions without notice. You are advised to periodically check the Terms and Conditions for any changes or updates.

Product and Pricing Information
The Filipa Viana informs customers about the features, descriptions, pictures or videos of each product and / or service available on each page. The Filipa Viana is committed to make their products and / or services in a clear and correct any errors that may occur as soon as possible.
The Filipa Viana presents in concise terms, the prices of each product and / or service, including VAT, postage applied to each order and other additional costs that may apply.
Information about products, prices, content, images, videos, promotional campaigns and services can be updated and changed by Filipa Viana Shop at any time.

Intellectual property
The Filipa Viana is a registered online store, and the service given the responsibility of Filipa Viana.
The content, domain, information present and available on Filipa Viana Studio are owned by Filipa Viana or were granted to it, being thus protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by Filipa Viana.
The client undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may contravene the law and rights such as copyright, related rights, among other laws applicable to the use of images, videos, content , etc. without express approval from Filipa Viana. The Filipa Viana Shop can not be held responsible for the possible misuse of such products.

Payment methods
The Filipa Viana offers the following payment methods:
  • Credit card
  • Paypal
After payment is completed, Filipa Viana Shop will proceed with a standard verification, so that it is possible to process and send the order. The customer will receive an email with confirmation that the order has been paid, as well as the corresponding invoice.
Conditions of purchase at Filipa Viana Shop.

Product availability
All products and/or services available at Filipa Viana Shop can be purchased, except in cases of breakage or stock limitation, as well as on order products, whose availability may vary. The products may be unavailable without prior notice, but, in these circumstances, they will be properly identified in Filipa Viana Shop.
In case the product is no longer available after the purchase has been completed, Filipa Viana Shop undertakes to contact the customer, by telephone or email, as soon as possible in order to streamline the process with the customer.

Fees and taxes
At Filipa Viana Shop the prices shown are in EURO, and the applicable VAT and tax rates are applied in accordance with the law in force, which are already included in the price shown.

Order cancellation
The customer may cancel an order placed while it is being processed. You are requested to inform Filipa Viana Shop through the following email contact: info@filipaviana.com .
If the request for cancellation has been made after the order has been shipped, it will be forwarded for delivery and the customer may choose to refuse to accept the same. The Filipa Viana is not responsible for possible delays in the treatment of cancellation of orders.
The Filipa Viana Shop reserves the right not to process orders or refunds in the event of data inconsistency, fraud or misconduct of the customer, as well as technical issues unrelated to Filipa Viana Shop .

Free Resolution
The customer has the right to terminate the contract within 14 (fourteen) days from the date of conclusion of the contract.
If the customer wishes to terminate the contract, he can do so through the e-mail: info@filipaviana.com or by filling in the contact form available at Filipa Viana. When terminating the contract within the legal period, in addition to returning the product, the customer must return any offers that accompany the main product. The Filipa Viana shall refund the amount paid within 14 days after receipt of order returned accompanied by the purchase invoice, proof of payment and form of return.
The refund will be made using the same payment method used by the customer for the initial payment, except in situations where the customer has expressly agreed and does not incur any costs as a result of the refund.
Any refund procedure will be processed as provided for in the legislation in force in Decree-Law No. 24/2014.

The customer may file a complaint regarding any question, act, information or service provided regarding Filipa Viana Shop by contacting the e-mail info@filipaviana.com or through the electronic Complaints Book available at the link: https://www .book claims.pt .

When creating and using the account at Filipa Viana, the customer is responsible for maintaining the account, confidentiality and for all activity arising from their account.
By creating the user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.
The Filipa Viana is not liable for any information published by third parties, technical failures or any other problems that impede access and proper functioning of the online store.
The Filipa Viana is not responsible for any damage directly or indirectly related to the use, or inability to use, the products and / or services provided , as well as any unexpected delay or delivery orders.

Personal data processing
Please check the Privacy and Cookies Policy.
Applicable law - jurisdiction
This contract is subject to Portuguese law and current legislation

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